POLICIES

At Adalyn & Hope, we strive to provide our customers with a seamless shopping experience. In alignment with Klarna’s 14-day return policy, we accept refunds within 14 days of the customer receipt. To be eligible for a refund, items must be unworn, undamaged, and in the same condition that you received them, with original tags attached.

It is important to note that sale items and intimates are considered final sale and are not eligible for return. Customers are responsible for the return shipping costs, and shipping fees are non-refundable. Store credit can be utilized for future purchases, allowing customers the flexibility to select alternative items that better suit their preferences.

To initiate a return, customers must complete the return form found in Adalyn & Hope's Return Portal prior to sending back any items. This step ensures that the return process is efficient and organized.

For any inquiries regarding the return process or if you have questions about your order, please contact us at shop.adalynandhope@gmail.com. Our team is dedicated to assisting you with any concerns you may have.

RETURNS

To be eligible for a return, item must be unworn, undamaged, and in the same condition that you received it with original tags attached within 14 days of customer receipt. Sale items & intimates are FINAL SALE.

Customer is responsible for return shipping cost of items. Shipping costs are non-refundable.
You can contact us for any return questions at shop@adalynandhope.com.

SHIPPING

Orders are processed and shipped within 1-3 business days. 

We offer free shipping on orders $100 and over in the United States. 

 If you have any questions or concerns on your order, send a message to our email and we will do our best to help you.  

Adalyn & Hope is not responsible for delays with shipping nor lost, stolen, or damaged items.