FAQ

FREQUENTLY ASKED QUESTIONS

YOUR ACCOUNT AT ADALYN & HOPE

How do I create an account?

To create an account, you can go to the “person” icon at the top of the website. When you create an account, you will be VIP - the first to know of any new arrivals, new deals, or promotions. You do not need to create an account to shop, however, creating an account allows you to earn rewards, track your order, and save your favorite items,

How do I earn rewards?

To earn rewards, you will see an icon at the bottom right of the website that says “Rewards“, if you click “Join now” you can make an account to start earning with us OR if you are already a member, click “Sign in’. Ways to Earn- Place an order. 5 points for every $1 spent at Adalyn & Hope. Ways to Redeem- Order discount. 100 points=$1

REFFERALS

How does referrals work?

Give your friends a reward and claim your own when they make a purchase. You get a $10 coupon.

 

CUSTOMER SUPPORT

HOW CAN I CONTACT CUSTOMER SERVICE?

You can reach us via email or through our contact form on the website. We aim to repsond within 24 hours. We also offer a chat through our website that you can find on the bottom left side of our site.

SIZING & FIT

How do I determine my size?

We provide a sizing chart on each product page with a reference to what the model is wearing.

Can I get assistance with fit?

Absolutely! Feel free to reach out to our customer service team for personalized sizing advice.